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Fonolo Records Customer Service Calls for You [Customer Service]

14 Lug/09

Fonolo, the previously mentioned webapp that phones directly to the right spot in a customer service phone tree, added another killer pro-customer feature: One-click call recording, right from the spot where you jump into the “Press 1 for X” fray.

Fonolo’s basic functionality is still the same. Find the company you’re calling from among the roughly 500 supported, then browse through a tabbed phone tree listing of all the options, with the voice prompts transcribed for easy navigation. Click on the prompt you want to jump to, enter your phone number (unless you’re logged in with a number stored in an account), then wait for Fonolo to dial in and get to that point, at which point it calls you to connect. From the Fonolo web page, you can hit “Start Call Recording,” or the microphone in the upper-right corner, and your discussion about that mysterious charge is noted for your dispute-settling convenience.

Having a record of everything that goes down in a customer service call is one of the surest ways of getting better customer service, and the playback and download functions are made easy enough in your account page at Fonolo.

Fonolo is a free service, requires a sign-up to save recordings and automate phone number connections. It’s also available as a free application for Anrdoid phones.

Fonolo.com

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